Frequently Asked Questions
Everything you need to know about our waterproof jewelry and shipping.
Is Atolea jewelry actually waterproof?
Yes, our jewelry is crafted from high-quality stainless steel and PVD gold plating, making it 100% waterproof. You can wear your pieces in the shower, at the gym, or at the beach without worrying about tarnishing.
What materials do you use in your products?
We primarily use surgical-grade stainless steel with 18k gold PVD plating. This combination ensures durability, a luxury finish, and is hypoallergenic for sensitive skin.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 5-10 business days depending on your location. You will receive a tracking number as soon as your order ships.
Do you offer a warranty on your jewelry?
We stand by our quality, which is why we offer a lifetime color warranty. If your jewelry ever loses its color or tarnishes, we will replace it for you free of charge.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return your items in their original condition and packaging for a full refund or exchange.
Will your jewelry turn my skin green?
No, because we do not use copper or nickel in our base metals. Our stainless steel base and PVD coating prevent any skin discoloration or irritation.